Re: Complaint Regarding Overcharge on Subscription and Difficulty in Contacting Customer Care

I am writing to formally lodge a complaint regarding the recent overcharge on my ADT security subscription. I have noticed that my latest bill reflects an overcharge of 500 ZAR, which I believe to be an error. To resolve this matter, I have made several attempts to reach your customer care department through the provided contact numbers, including your customer care hotline. Unfortunately, every time I call, I am unable to get through as the lines are constantly engaged. This has caused considerable frustration as I have been unable to get any assistance or clarification on the overcharge.