****py service day in day out.

ADT is just a money making scheme, I’m very disgusted at their service. I have been calling them for 2 month just for them to credit back the money they charged me which they were not supposed to charge. First it was their faulty alarm that they couldn’t pick up the issue and now it’s the amount charged and now it’s hard for them to credit it. They **** to me and said it will take 2days for that amount to be credit and we are on week 2. Very unprofessional service one gets every time. Whenever I call them they say the supervisor is in a meeting and they will call back but they never do. I called them again yesterday and the money is still showing on the statement and the consultant couldn’t give a reason why it hasn’t been credited and as usual I was told the supervisor will call me. Why am I not surprised that nobody called me. Also I closed my account and asked for confirmation and that too is an issue. The email I sent to complain hasn’t been attended to. How *********** can your supervisors be, maybe they shouldn’t spend the whole day in meetings and dedicate their time on training. I’m so disappointed at the customer service they give.