Putting people's lives at risk

On 25-06-2015 at 10:49 ADT control centre called me to let me know that an alarm had gone off at our home.<br> I informed them that there is no one at home and that they should respond.<br> They only arrived on site at 11:25, the excuse, \The area was busy."<br> Fortunately this was not a life threatening situation but what if it had been.<br> This is also not the first time that they took a long time to respond to such an alarm.<br> I contacted the company to cancel my subscription and was told that I would have to pay a penalty to cancel since I have not been with them for the full contract term yet they are not delivering on the contract. If this had been a medical situation someone could have died in the time it took them to respond.<br> I want this contract cancelled without penalties so I can go to a company that will actually do what they are paid to do. How can you possibly place your safety and trust in the hands of a company like this?"""