PUTRID ADMIN AND PUBLIC REALTIONS

<p>For the past few weeks, this is what we have had to deal with ADT admin. Your admin s**** are PUTRID to say the least! The manner in which you approach your clients are too AGGRESSIVE! We DO NOT have a rented unit installed in our home; it was ORIGINALLY PAID FOR IN FULL with the initial instillation! And since then to now it has been cancelled in between for a period of six months and was NEVER removed because it was never a rental unit in the first place!!! All of a sudden the original payment was never captured on the system and the Executive Escalations Officer Natasha Goliath,cannot seem to trace this payment anywhere on the system, yet she needs to check the physical contracts for our address! Should your system not reflect EXACTLY what your contract states? How could we have made a huge payment on original installation, yet it was never captured against our account on the system? You want us to go get proof of payment for 2010, when it should be reflecting on your system!!!!! LIKE WE SOME KIND OF ******! With the first cancellation the ADT unit was never removed! And the Executive Escalations Officer Natasha Goliath is insisting that it was never removed when it was cancelled the first time, because the contract was renewed! Yet it was only renewed 6 months later!! And how did ADT even know that we would renew again within 6 months!!! Why would ADT leave a rented item upon cancellation if they didn't even know that it would be renewed again!!!!!!!! What is happening at ADT? Is your company going down? Are you looking for extra money all the time? Are more people realising that your services are not required as the neighborhood watch is on scene before ADT AT ALL TIMES, so more and more people are cancelling, but you still want to reap more money out of us!! There are so many similar post and bad reviews on the ADT facebook pages to which few are responded to!<br />Below is only but some of the correspondence between ADT and my husband, so quick to reply to our hello peter complaint, but never even done a thorough check! Never even bothered looking at all communication, including the numerous phone calls!</p> <p><br />Good Day Natasha<br />My question is relating to the initial installation and the device was NOT installed in 2015.<br />Doing a thorough check and due diligence would’ve told you that by now but no one takes the time to do their work effectively.<br />She hasn’t resolved my query and all that you said doesn’t help me either.<br />I need someone to do a comprehensive inquiry into the original installation of the device.<br />Telling me someone ticked a box to ascertain an installation is totally preposterous.<br />Once again you are being too aggressive in your approach and at the point of resolution I thought you would have a better grasp of handling clients.<br />Besides emails, please check the call list and see how many times I’ve called to ask for feedback regarding the installation.<br />I was dreading the response and you have really lived up to my expectations.<br />NB. I have updated my contact details on many occasions in the past yet you are calling numbers that I have never supp**** which goes back the initial problem which is that<br />the administration of ADT is putrid to say the least.<br />From: GOLIATH, NATASHA [Adt Security - Head Office] ********** <br />Sent: 11 April 2017 01:08 PM<br />To: Mahed, Achmat: Absa<br />Subject: FW: HELLO PETER COMPLAINT - MAH00079-CPT<br />Importance: High<br />Dear Mr Mahed<br />Thank you for bring the complaint below on Hello Peter to our attention.<br />I’m in receipt of the complaint and have tried to contact you on the number below, but kept getting your voicemail. I’ve tried to call on ********** , but that number is completely dead. I’ve also tried ********** and that number no longer exists.<br />I’ve done an investigation and had a look at the notes on your account which refers:<br />Tasneem, to my knowledge followed the correct procedures with regards to the cancellation process.<br />Attached is a copy of your contract, which shows that the system was rented. (the rented block is ticked). This remains the property of Fidelity ADT and will be removed upon cancellation. Please refer to the clause 1.25 on the second attachment above. Please also refer to the clause 1.9 which does indicate that it is a 24 month contract.<br />You contract only expires the 26/7/2017 and therefore Tasneem advised you of the penalty fee, should you decide to go ahead with the cancellation. She also sent you e-mails on the 20/2/2017, to advise you of the early termination fee of R526.08, should you decide to go ahead with the cancellation. She followed with two more e-mails consecutively, on the 1/3/2017, to confirm the contract was for 24 months and to advise of the removal of the rented system.<br />A further e-mail was sent on the 10/4/2017 to you from Tanya Fortuin, (Technical Admin clerk), to advise that they would like to arrange an appointment for the removal of the system and radio. She also left her number to be contacted on.<br />Management’s decision remains as is, as all processes and procedures was followed.<br />My apologies for any inconvenience caused with regards to the above.<br />Please feel free to e-mail me directly should you have any further enquiries related to the above and I will gladly assist.<br />Regards<br />Natasha Goliath | Executive Escalations Officer : Coastal Contact Centre Tel: +***0 | Fax: +***5 <br ********** www.adt.co.za<br />Fidelity ADT N1 City<br />5 Louwtjie Rothman Avenue<br />Goodwood | Cape Town | 7460</p>