RR
Rodney R
1 reviews | Active since Aug 2018
27 Mar 2025, 09:40
Protecting nobody
Phoned this morning for a car to come to my house to protect me . They refused . Really ridiculous . I pay my Account religiously .
Helpful (0)
Replies (14)0
Replies (14)
Adt Security's replyOfficial
27 Mar 2025, 15:20Dear Rodney Rhode
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
Best regards,
Adt Security's reply27 Mar 2025, 15:20
Official
Dear Rodney Rhode
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
Best regards,
RR
Rodney R's updateReviewer Update
28 Mar 2025, 09:35Thato from ADT resolved my issue .
Thanks
Thanks
RR
Rodney R's update28 Mar 2025, 09:35
Reviewer Update
Thato from ADT resolved my issue .
Thanks
Thanks
RR
Rodney R's updateReviewer Update
31 Mar 2025, 10:07Problem with Sms messages that's incorrect .
Sending a technician tomorrow .
Was advise that I'll have to pay call out fee .
I said no . I'm a pensioner.
So wrong of ADT .
Sending a technician tomorrow .
Was advise that I'll have to pay call out fee .
I said no . I'm a pensioner.
So wrong of ADT .
RR
Rodney R's update31 Mar 2025, 10:07
Reviewer Update
Problem with Sms messages that's incorrect .
Sending a technician tomorrow .
Was advise that I'll have to pay call out fee .
I said no . I'm a pensioner.
So wrong of ADT .
Sending a technician tomorrow .
Was advise that I'll have to pay call out fee .
I said no . I'm a pensioner.
So wrong of ADT .
RR
Rodney R's updateReviewer Update
03 Apr 2025, 07:11Came out to my residence .
Replaced the faulty radio . Replaced with a latest version radio .
Only item still not working is a/c power sms to inform you that you had a power failure on your Alarm system ..
Still not good enough .
Service lacking
Replaced the faulty radio . Replaced with a latest version radio .
Only item still not working is a/c power sms to inform you that you had a power failure on your Alarm system ..
Still not good enough .
Service lacking
RR
Rodney R's update03 Apr 2025, 07:11
Reviewer Update
Came out to my residence .
Replaced the faulty radio . Replaced with a latest version radio .
Only item still not working is a/c power sms to inform you that you had a power failure on your Alarm system ..
Still not good enough .
Service lacking
Replaced the faulty radio . Replaced with a latest version radio .
Only item still not working is a/c power sms to inform you that you had a power failure on your Alarm system ..
Still not good enough .
Service lacking
Adt Security's replyOfficial
03 Apr 2025, 09:05Dear Rodney Rhode We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Best regards,
Adt Security's reply03 Apr 2025, 09:05
Official
Dear Rodney Rhode We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Best regards,
RR
Rodney R's updateReviewer Update
03 Apr 2025, 09:09Awaiting technical manager to contact me .
Apparently installed the wrong radio .
Given them today to correct the issue .
Apparently installed the wrong radio .
Given them today to correct the issue .
RR
Rodney R's update03 Apr 2025, 09:09
Reviewer Update
Awaiting technical manager to contact me .
Apparently installed the wrong radio .
Given them today to correct the issue .
Apparently installed the wrong radio .
Given them today to correct the issue .
RR
Rodney R's updateReviewer Update
04 Apr 2025, 02:13Our power went off at 18h54 last night due to a fire at the substation . Mysteriously I get a sms at 19h02 that there was an ac fail . Seems somebody has activated the ac fail sms message from ADT side . Radio was not the problem . How can incorrect messages being told to me . I still have the same radio . No upgrade of the radio .
Somebody not telling the truth .
Then at 23h02 I get a power failure sms from ADT .
Radio must be working .
How *********** can you get not to inform your customer of the issues that pay your account every month without fail .
Somebody not telling the truth .
Then at 23h02 I get a power failure sms from ADT .
Radio must be working .
How *********** can you get not to inform your customer of the issues that pay your account every month without fail .
RR
Rodney R's update04 Apr 2025, 02:13
Reviewer Update
Our power went off at 18h54 last night due to a fire at the substation . Mysteriously I get a sms at 19h02 that there was an ac fail . Seems somebody has activated the ac fail sms message from ADT side . Radio was not the problem . How can incorrect messages being told to me . I still have the same radio . No upgrade of the radio .
Somebody not telling the truth .
Then at 23h02 I get a power failure sms from ADT .
Radio must be working .
How *********** can you get not to inform your customer of the issues that pay your account every month without fail .
Somebody not telling the truth .
Then at 23h02 I get a power failure sms from ADT .
Radio must be working .
How *********** can you get not to inform your customer of the issues that pay your account every month without fail .
RR
Rodney R's updateReviewer Update
04 Apr 2025, 02:15How difficult must it be for somebody not to inform you . I'm there customer for years2.
RR
Rodney R's update04 Apr 2025, 02:15
Reviewer Update
How difficult must it be for somebody not to inform you . I'm there customer for years2.
RR
Rodney R's updateReviewer Update
08 Apr 2025, 09:25Only thing outstanding on the power issue is
A/c power restore .
Everything else is ok .
I ask the technical manager to do it nothing coming through on sms
A/c power restore .
Everything else is ok .
I ask the technical manager to do it nothing coming through on sms
RR
Rodney R's update08 Apr 2025, 09:25
Reviewer Update
Only thing outstanding on the power issue is
A/c power restore .
Everything else is ok .
I ask the technical manager to do it nothing coming through on sms
A/c power restore .
Everything else is ok .
I ask the technical manager to do it nothing coming through on sms
RR
Rodney R's updateReviewer Update
09 Apr 2025, 16:09Only sms outstanding is battery low .
Please !
Please !
RR
Rodney R's update09 Apr 2025, 16:09
Reviewer Update
Only sms outstanding is battery low .
Please !
Please !
RR
Rodney R's updateReviewer Update
12 Apr 2025, 05:22Happy to confirm that a new radio was installed .
Low battery sms are being sent .
Sms was received at 04h22 today .
Thanks ADT everything is now in order .
Low battery sms are being sent .
Sms was received at 04h22 today .
Thanks ADT everything is now in order .
RR
Rodney R's update12 Apr 2025, 05:22
Reviewer Update
Happy to confirm that a new radio was installed .
Low battery sms are being sent .
Sms was received at 04h22 today .
Thanks ADT everything is now in order .
Low battery sms are being sent .
Sms was received at 04h22 today .
Thanks ADT everything is now in order .
RR
Rodney R's updateReviewer Update
24 Apr 2025, 10:13Stop sending sms's like this everyday .
Fidelity ADT PTA: Dear valued client, please contact our call centre to test your alarm. Preferably Mon-Fri, 9am to 3pm. Acc no:
I did rest alarm last week
Fidelity ADT PTA: Dear valued client, please contact our call centre to test your alarm. Preferably Mon-Fri, 9am to 3pm. Acc no:
I did rest alarm last week
RR
Rodney R's update24 Apr 2025, 10:13
Reviewer Update
Stop sending sms's like this everyday .
Fidelity ADT PTA: Dear valued client, please contact our call centre to test your alarm. Preferably Mon-Fri, 9am to 3pm. Acc no:
I did rest alarm last week
Fidelity ADT PTA: Dear valued client, please contact our call centre to test your alarm. Preferably Mon-Fri, 9am to 3pm. Acc no:
I did rest alarm last week
Adt Security's replyOfficial
24 Apr 2025, 10:20Dear Rodney Rhode
We take note of yor complaint. Your request has been escalated to the Technical Managers to assist further. Kind regards
Fidelity-Adt
We take note of yor complaint. Your request has been escalated to the Technical Managers to assist further. Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply24 Apr 2025, 10:20
Official
Dear Rodney Rhode
We take note of yor complaint. Your request has been escalated to the Technical Managers to assist further. Kind regards
Fidelity-Adt
We take note of yor complaint. Your request has been escalated to the Technical Managers to assist further. Kind regards
Fidelity-Adt
Best regards,
RR
Rodney R's updateReviewer Update
07 Jul 2025, 11:03Lucian Saved the Deal – Give Him Credit!
Been with ADT 7 years. I was ready to switch to a cheaper competitor, but Lucian stepped in, got management to match the price, and kept me loyal. ADT, staff like him deserve recognition!
Been with ADT 7 years. I was ready to switch to a cheaper competitor, but Lucian stepped in, got management to match the price, and kept me loyal. ADT, staff like him deserve recognition!
RR
Rodney R's update07 Jul 2025, 11:03
Reviewer Update
Lucian Saved the Deal – Give Him Credit!
Been with ADT 7 years. I was ready to switch to a cheaper competitor, but Lucian stepped in, got management to match the price, and kept me loyal. ADT, staff like him deserve recognition!
Been with ADT 7 years. I was ready to switch to a cheaper competitor, but Lucian stepped in, got management to match the price, and kept me loyal. ADT, staff like him deserve recognition!