1 reviews | Active since Oct 2014
Promises yet Still No Response - So sad
<p>I am so very disappointed at the non-service i've received from ADT after several attempts at kindly requesting their assistance in having our house alarm device seen to... </p> <p> </p> <p>Over the course of the past three weeks, whilst at work i received calls from them, alerting me to the fact that [despite the alarm not being activated] they had received a 'signal' from said device and would go investigate. This happened upon three occasions and since the last incident, our housekeeper has said that the alarm continues to make unsettling beeping noises [this has persisted for over two weeks now].</p> <p> </p> <p>Over the week of the 14th of July i requested that this Please be looked into - to no avail, i was told that in order for a technician to be dispatched to the house to investigate the matter, the request would need approval from 'Lerato'.</p> <p> </p> <p>A follow up call was then placed a few days later whereby i spoke to a lady named Nicole, who assured me that she would expedite the matter to Lerato, however Lerato was not in office. I begged her to please follow up with me. She assured me she would.</p> <p> </p> <p>The following week, i placed yet another call, and the same lady, Nicole [now sounding somewhat annoyed at my call] said she would look into it. </p> <p>I find it deeply disappointing that the team has been so despondent and evasive.</p> <p> </p> <p>Just how important can the safety of your clients be? This is very concerning, and i am positive that this is does not amount to fair consumer practice. </p>
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Dear ADT Customer Services
Thank you for acknowledging my post, and I sincerely believe you have every intention of having this addressed in an effective manner.. Sadly, I was contacted by a consultant who insisted that a call out charge will be affixed to having the device looked at. I kindly asked that the R 550 fee be waived, given the nature of the request and that much time, airtime value and frustration having been expended on this matter, where after she insisted that it will not be dispensed with. This does not seem to be aligned with the principle that the device is malfunctioning after mere months of its installation and that it is therefore the onus of the service provider to effect repairs as necessary in order to discharge contractual duty.
Yours faithfully,
SadFish
Dear ADT Customer Services
Thank you for acknowledging my post, and I sincerely believe you have every intention of having this addressed in an effective manner.. Sadly, I was contacted by a consultant who insisted that a call out charge will be affixed to having the device looked at. I kindly asked that the R 550 fee be waived, given the nature of the request and that much time, airtime value and frustration having been expended on this matter, where after she insisted that it will not be dispensed with. This does not seem to be aligned with the principle that the device is malfunctioning after mere months of its installation and that it is therefore the onus of the service provider to effect repairs as necessary in order to discharge contractual duty.
Yours faithfully,
SadFish