NS
Natasha S
1 reviews | Active since Dec 2018
21 Nov 2019, 09:20
possible ******** activity
On 20th november 2019 at 9pm my dad received a call from the capetown offices stating that the alarm looks like it is going off so they need the password and mastercode to switch it off on their side. My dad being woken up from a deep sleep unknowingly gave all the details. When he told me what did i was horrified and contacted them immediately. They assisted us with replacing the mastercode and password and insisted the call did not come from them. But i believe its very important for you to investigate this matter as the call came from *** which is your office number ...the number linked to our system is ***
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Replies (3)
Adt Security's replyOfficial
21 Nov 2019, 15:07Dear Natasha Samuel
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply21 Nov 2019, 15:07
Official
Dear Natasha Samuel
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
NS
Natasha S's updateReviewer Update
21 Nov 2019, 15:29Thank you to the consultant who contacted me (think her name was natasha,not sure) ..my dad was put has a keyholder to another property and when the alarm went off at that property he was contacted. You have gone back to 5 stars in my book :-)
NS
Natasha S's update21 Nov 2019, 15:29
Reviewer Update
Thank you to the consultant who contacted me (think her name was natasha,not sure) ..my dad was put has a keyholder to another property and when the alarm went off at that property he was contacted. You have gone back to 5 stars in my book :-)
Adt Security's replyOfficial
21 Nov 2019, 16:04Hi Natasha
Thank you for taking the time to post the compliment. I'm glad I could be of assistance.
Much appreciated.
Have an awesome evening further.
Kind Regards
Natasha Goliath
Fidelity-Adt
Thank you for taking the time to post the compliment. I'm glad I could be of assistance.
Much appreciated.
Have an awesome evening further.
Kind Regards
Natasha Goliath
Fidelity-Adt
Best regards,
Adt Security's reply21 Nov 2019, 16:04
Official
Hi Natasha
Thank you for taking the time to post the compliment. I'm glad I could be of assistance.
Much appreciated.
Have an awesome evening further.
Kind Regards
Natasha Goliath
Fidelity-Adt
Thank you for taking the time to post the compliment. I'm glad I could be of assistance.
Much appreciated.
Have an awesome evening further.
Kind Regards
Natasha Goliath
Fidelity-Adt
Best regards,