Poort Service

I joined ADT because I thought I'd get good service from a large Security Company. The only good service I received was from the Sales person who came out to see me. Their agents over promise and the Technical Department under delivers. The Dispatch Co-ordinator doesn't seem to know what she's doing. My most recent disappointment was on Friday 24.08.2018 when my home alarm was triggered at 11:00am. I was called at 11:02am and requested the Armed Reaction unit to go out. at 11:51am I received a call saying all is in order. It took the Armed Reaction Unit 51 minutes to go out to my house. Who know what could have happened had this been a home invasion. I was told by the agent that the Area Manager will give me a call. I also requested an Activation report. To date I haven't received a call from the Area Manager, nor have I received the requested Activation Report.