PK
Pumla K

1 reviews | Active since Apr 2017

28 Apr 2017, 17:00

Poorest serbixe of adt security lack customer centric approach

<p>I reported my alarms system has a technical error 3 weeks ago nobdy came to fix made almost several attempts of calls speaking with them regarding time booking for fixing but no one is sent to assit agants always says nobody on technical side i have to wait for long weekend we cant go anywhere just really disgusting,I spoke with another agent who said the technical support available is on standbye i must pay him</p> <p>These company dont have customer centric aproach thry care about what they get and dont care sbout our safety and security.I wish theres a competetor who wil show up and deliver</p>

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Replies (1)
Adt Security
Adt Security's reply02 May 2017, 08:22
Official

Dear Valued Client


We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services