Poor unresponsive service

Good day,

I have a very unpleasant complaint from ADT response team, this morning at 7:03am, I have made a direct call to your call centre to request for a response van to come and assist on a ******* that was taking place at home.

I had to make numerous calls to your service department requesting for an armed response before the van could be dispatched. We have lost phones and money during the ******* thanks to ADT Fidelity for rendering poor service to me as a paying customer.

I need you to investigate this poor response from the call centre because I made 4 phone calls stating same thing that the ******* is in progress and the getaway vehicle was still parked front of the gate and the colored guy that responded to the scene with a black male saw the getaway car making a U-Turn at the corner of my street and there was no chase to the vehicle.

The ladies that were dealing with my calls reacted very poor when we were in desperate need of ADT Fidelity services during the darkest time of our lives. Why are we paying for this pathetic unreliable service from the call centre agents when making calls for assistance.

I then made a second call at 7:07am and even then the request for an armed response was made and still no patrolling vehicle came to assist on the matter, then I had to make another call at 7:10am and only then the armed response vehicle was dispatched and it arrived at the premises at 7:15.

I am writing this email requesting for an investigation for the poor service that has been rendered during our time in need by the call centre agent and the armed response vehicle. I demand to get the recording of all the 3 calls when the calls were made and get the report as to why your call center and armed response took very long to respond. The armed response only responded after 12 minutes after the 1st call was made and we now have lost our valuables at home and the guys fled with more than R3500 in cash and a cellphone that is worth R2000.

Could you please investigate this unresponsive poor service that led to the loss of over R6000 in monetary value of money and items.