Poor Technician attendence

Service cancelled in 2015 but am still awaiting for one of their technicians to come and remove their radio equipment. Despite numerous requests and technicians calling to confirm the appointment, no one EVER arrives or calls to say that they are either running late or will not be able to make it. Guess this level of service is because I am no longer a paying customer?

I cancelled the service due to their ridiculous costs and low rotation of patrols in my area. When the alert was triggered on 2 occasions, I was called to be informed but only a check of the front of the house was done. What ***** on most occasions breaks in the front?