Poor Service:Second month in a row

Item: Adt Security
Rating: 1
Author: naeem A

Hi This is the second month that a debit has gone off and not reflecting however this time i have been debited twice. I have requested feedback from Vasie at Credit but i have not received feedback on 2 mails that i sent to him.Just a see below screenshot which does not help when you are on the service industry. I have also not received any detailed feedback when requested,I am querying a debit order of R448 that went off my account on the 27th june but not reflecting on your system. The service is really poor and its sad that i have to send through complaints to get peoples attention

Helpful (0)

Replies (2)

Adt Security's replyOfficial

05 Jul 2024, 15:30

Dear Naeem Abbas

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind Regards Fidelity-ADT

Adt Security's reply05 Jul 2024, 15:30

Official

Dear Naeem Abbas

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind Regards Fidelity-ADT

naeem A's updateReviewer Update

05 Jul 2024, 15:36

Hi
That what you said on my last complaint but no social media officer called me maybe that's why the service has not improved

naeem A's update05 Jul 2024, 15:36

Reviewer Update

Hi
That what you said on my last complaint but no social media officer called me maybe that's why the service has not improved