Poor service, security responce and over billing

In my life I have never received the poor service received for ADT and the employee by the name of Vusi Ngwenya, I wish I could say poor service unfortunately a poor service can only be given when your provide a service to which he/she died not.<br> For the past two months I have emailed Vusi half a dozen times to correct my billing and cancellation of contract to which he has never responded.<br> An employee in Lephalale agrees to the cancellation and thereafter he refuses the cancellation further more I have been double billed since April 2015 and a 22 day refund was promised which was not done. Lastly in four panic buttons pushed and took over 45 minutes for a response which in Lephalale a town of no bigger than 20KM is pathetic especially when you also call the response center and they keep telling you his 5minutes away.<br> It shows you that the little companies provide a better service and quicker response and even respond.<br> Who knows maybe now I'll get a response.<br>