DN
Dhiren N
1 reviews | Active since Mar 2015
17 Apr 2023, 12:12
Poor service received by back office staff
Poor service received by back office staff. I called in 3 times in 2023 and requested that the monthly invoices to be emailed to me. This never used to be an issue with National Security.
To date, nothing has been received. This seems to be a very complicated for your staff.
National Security were more efficient and transparent. ADT doesn't hesitate to hike our premiums whenever they feel like
Helpful (0)
Replies (7)0
Replies (7)
Adt Security's replyOfficial
17 Apr 2023, 14:50Dear Dhiren N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply17 Apr 2023, 14:50
Official
Dear Dhiren N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
DN
Dhiren N's updateReviewer Update
05 May 2023, 10:29Is there any update on this as no statements received in the last 6 weeks?
DN
Dhiren N's update05 May 2023, 10:29
Reviewer Update
Is there any update on this as no statements received in the last 6 weeks?
Adt Security's replyOfficial
05 May 2023, 11:36Dear Dhiren N
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply05 May 2023, 11:36
Official
Dear Dhiren N
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
DN
Dhiren N's updateReviewer Update
15 Sept 2023, 15:17No feedback received.....absolutely pathetic
It's weird how your exorbitant annual increase letters are delivered without fail
It's weird how your exorbitant annual increase letters are delivered without fail
DN
Dhiren N's update15 Sept 2023, 15:17
Reviewer Update
No feedback received.....absolutely pathetic
It's weird how your exorbitant annual increase letters are delivered without fail
It's weird how your exorbitant annual increase letters are delivered without fail
Adt Security's replyOfficial
15 Sept 2023, 15:50Dear Dhiren N
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
Adt Security's reply15 Sept 2023, 15:50
Official
Dear Dhiren N
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
DN
Dhiren N's updateReviewer Update
04 Oct 2023, 14:45Any feedback yet on this issue that is still not resolved?
DN
Dhiren N's update04 Oct 2023, 14:45
Reviewer Update
Any feedback yet on this issue that is still not resolved?
Adt Security's replyOfficial
04 Oct 2023, 15:58Dear Dhiren N
Our sincere apologies for the delay in resolving your concerns. We will once again escalate this to our JHB branch Social Media Team to contact your urgently.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delay in resolving your concerns. We will once again escalate this to our JHB branch Social Media Team to contact your urgently.
Kind Regards
Fidelity-Adt
Adt Security's reply04 Oct 2023, 15:58
Official
Dear Dhiren N
Our sincere apologies for the delay in resolving your concerns. We will once again escalate this to our JHB branch Social Media Team to contact your urgently.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delay in resolving your concerns. We will once again escalate this to our JHB branch Social Media Team to contact your urgently.
Kind Regards
Fidelity-Adt