Poor service of ADT

Item: Adt Security
Rating: 2
Author: Jabriel S

I had a medical emergency around 9h05 on Saturday 04 February 2023 and we pressed the panic button. To date no calls received trom ADT. I then called 911 ambulance who pitched within 10 minutes. According to the neighbours the response vehicle only pitch after 4 hours. What if was a crime in progress and life was stake. It was reported to their always there email. To date no reponse received on the email.

Helpful (0)

Replies (3)

Adt Security's replyOfficial

10 Feb 2023, 10:32

Dear Jabriel S

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply10 Feb 2023, 10:32

Official

Dear Jabriel S

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Jabriel S's updateReviewer Update

12 Feb 2023, 11:15

Based on my complaint, I am still awaiting the call response from ADT.

Jabriel S's update12 Feb 2023, 11:15

Reviewer Update

Based on my complaint, I am still awaiting the call response from ADT.

Adt Security's replyOfficial

13 Feb 2023, 10:15

Dear Jabriel S
We apologise for the delayed response to your query/complaint. We have escalated this to the Armed Response Manager to contact you soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply13 Feb 2023, 10:15

Official