POOR SERVICE, NOT MY 1st COMPLAIN

Well it seems if ADT has no need to attend to alarm going off. People pay so much for safety and the service is of no use. My alarm went off last night at 6:12, it is 9 and a half hours later and nobody even phoned to find out why the alarm went off. Thanks to neighbors that attend to the alarm going off, and luckily it was not life threatening. I get more response from neighbors than ADT. We stay in a high crime area but hardly see ADT patrolling in our area, although quit a few people in our street has ADT. This is a no no service and will not recommend it at all. If their is a fault with the security system a client has to pay for a service call which is outrageous. The monthly payment is high enough for safety and should provide for service calls.