Poor Service No Alarm for a week

I would like to express my dissatisfaction with your service; my alarm has been off since 1April and i have not been assisted i have made contact several times to your call centre, saturday morning the lady said i must call secupro and i did only to inform me thag their technicians do not come out on weekends and she promised a patrol for the weekend until monday also that never happend. Monday same saturday madw contact with Thabiso who is my sales person and he said he will log a call and i did not receive anything, monday i told him no one came as he claimed he is not in cape town and again yesterday no onr came or called me till today.

Its thursday today and still im without an alarm and no one from ADT has called me but at the end of the month you will require your instalment, i stay in gugulethu dangerous area but that you do not care about. Please receive this email as a notice if my alarm is not restored today i will cancel my contract with you and i will not be liable for anything. And please change that **** decice you installed for me.