Poor service, Negligent staff

On the 15 May 2018 I sent a claim with David Maule ke working for ADT together with W Ngobeni, claiming for my ****** goods due to ADT negligence. I haven't heard from both of them since that day. I have sent them follow ups emails twice now but they are proving that they are ignorance. This is not a proper company, and the people working for it are just enjoying monthly salaries, they don't work, they are just taking down the company more than where it is now. I will never, ever recommend anyone to such a company.