Poor service from Technical department

<p>We do have 2 properties with ADT in Linden.</p> <p>• We paid 50% deposit (R1279.89 )on Monday 22 May for the urgent installation of a panic pack .<br />• Quotation no SB22517. <br />• On Thursday 25 May we had to phone Hendrik Geyser (Riaan) ********** to hear if the deposit has been received. <br />• He said that we will be notified on the same day when the installation will be done.</p> <p>• On Monday still no details of an appointment. <br />• Phone again. <br />• Tiego at Technical dept said that he cannot see the details of the deposit or the request.<br />• Spoke to Hendrik (Riaan) again .He promised that a date for installation will be given on Tuesday 30 May or at the latest Wednesday morning- 31 May.<br />• And I sms him yesterday to say that no one contacted us.</p> <p>• Nothing.</p> <p>• We want a refund of the deposit.</p> <p>Unacceptable that the client has to follow up all the time .</p> <p>We will use another company now for the installation</p> <p> </p> <p>Susan Berry</p> <p> ********** 422</p> <p> </p>