Poor service from Fidelity ADT security Brits

Please avoid doing business with this company if possible. Over the 2 years I have them as service provider to protect my property and family I have not received what I believe I am paying for. Their response to the calls that I have had was appauling. One one occasion the reaction officers "got lost" and only arrived after the SAPS 45 minutes late. Their technical division do not respond unless you phone and follow up to find out when they are coming as they say they are busy. Their response to a request for service is an average of 3 days which means you sit with a substandard alarm for all this time. I requested to have my electric fences linked to give an alarm on my phone but they said it was not possible and installed a second radio (at extra monthly cost) to alert their control room (I get no warning that the fence has been bridged until they call me themselves). I went to a private contractor who installed a Centurion Wizzer for me which does exactly what I wanted but of course there is no monthly charge for them to collect. I will be moving to another service supplier in the near future but will do my homework properly this time before I move.