Poor Service from Adt

Good day, I've never experienced such a poor service in my life. On the 2nd Feb 21 I logged a complain directly with Adt regarding the issues with their monthly premium as they debit my acc more than the agreement. Adt gave me a call and they promised to resolve the matter which they never did.

This morning when I check my transaction I noticed that Adt debited my acc more and I phoned one of their Ops guy as I spoke to him before as he also gave me a follow up call after sending the complain. Please let Adt resolve this matter ASAP and if they can't fix it then I can simply cancel because I can't pay for service that is not working for me. There are lot of competitors that are more competent than Adt. I don't understand what is is so hard for them to resolve simple issues like this one and I feel that Adt is after its customers money more than their safety.

Hope this time around they will do the right thing.