Poor service from ADR

I've been receiving poor service from ADT for months now. Logged faults online and had a long telephone conversation with one of the supervisors who was apologetic and gave her word that the CPT branch manager will personally see to my fault reports.<br> <br> This morning I wasn't informed about my alarm activation. The consultant phoned at 10:50am to inform me about the perimeter check. Struggling to understand the gentleman it came about that alarm was activated 40min prior. From history they have upped their game as the norm is 60-75'min waiting period for feedback or security to arrive.<br> <br> 2016 will start with a alternative supplier search!