IG
Itai G

1 reviews | Active since Mar 2012

18 Nov 2019, 09:32

Poor service followed by aggressive marketing after cancellation

I cancelled my contract with Fidelity-ADT almost a year ago because I was getting very poor service. Over the last few months, I have been increasingly bombarded with unsolicited SMSs and e-mails encouraging me to sign up for security with them again. The last two e-mails I received are aggressive fear-mongering attempts which are uncalled for, and there is no unsubscribe option on the e-mail. Kindly remove all my details from your database as I have no intention of ever using your services again.

0
Replies (1)
Adt Security
Adt Security's reply18 Nov 2019, 10:58
Official
Dear Mr Gartushka

I'm in receipt of your Hello Peter complaint, as well as your e-mail and have escalated this to the relevant department to remove your details.  I'm waiting for confirmation that this has been done.  I've also sent this to Liezl Pye and her Manager to refrain from calling you. 

My apologies for any inconvenience caused with regards to the above.

Kind Regards 
Fidelity-Adt