Poor Service Experience with ADT/Fidelity ADT

I am extremely disappointed with the service I have received from ADT. I recently discovered, while applying for a home loan pre-approval, that my profile reflects negatively on the credit bureau due to an ADT account issue. This came as a complete surprise, as I had previously queried this matter in 2023 and was informed that the issue had been resolved and that the error originated from ADT's side. Based on my experience, I cannot recommend this service. Customers deserve accurate account management, prompt resolution of disputes, and clear communication, all of which have fallen short in my case.