Poor service don't care attitude in this time of insecure years of bad things happening all over our country

Alarm went off while I was at work, received a call that they received signal at my house . I told them to send the guards as I am not at home. I called my children to check who is maybe at home. I found out that one of them came home and forgot to disarm the house as he is not staying with us. i told him that I already informed the adt call center that there is no one so they are on their way. 20 minutes later I called him , they did not arrive, i called the call center the response "was the car delayed" and they will inform the supervisor to call me. Shocking!!! if it was emergency something could have happened and I am thinking I am having "security". After an hour while I am writing this no one came back to me. Festive season, unsecured and confused whether I am safe with them." What a poor and don't care attitude while spending my money paying them" . Think I must change the way I was thinking about them. Competition is all over now, get a new quote somewhere !!!!