Poor service

I would like to report the horrible service we are receiving from ADT.

Goodness came to our house in the week prior to our moving in (21 March 2020), to give a quotation for a complete alarm system, as there is currently no working alarm system in our house. We received a quotation for another person and another property on 23 March. We notified Goodness on two occasions (25 March and 31 March) that she sent us the wrong quote and politely requested the correct quote. On the 22nd of June, THREE MONTHS after our initial request, we both sent an email to Goodness again, to request a quotation. Goodness called me on Monday (22 June) and promised to attend to the matter within the hour, as soon as she reached the office. Until now, four days later, we still have received no communication or quotes whatsoever.

On Monday 22 June, I also included your customer service email address in my email. To date, I have also received no response.

We have diligently been paying R580 a month for absolutely nothing and only received extremely poor service from ADT in return. In the meantime, my family’s safety is at stake. We have no alarm system, we have no eyes, we have no panic buttons, we cannot call you out in an emergency, nothing.

We would like to cancel the service with you immediately, and also request to be refunded for the months we have received no service, as we have been paying for nothing. I have not received such poor service from any company in a very, very long time. What a disappointment...