Poor Service

I had an attempted break in on 9 Nov. My alarm went off and I received notification thru the Secure Home App. To my surprise when I got home, after 30 minutes of receiving notification, there was no Adt to be found. I arrived in time when the ******* were busy trying to gain access to my house. My beams were ****** as well as the sliding door contact. I called Adt on the very same day to notify them of the attempted break in. The Adt guy completed some form and told me of how he was going to book a technician to come install the door contact as well as beam. After not receiving a call from Adt regarding the status of the repairs, I then called them on Monday morning and I was told that I need to pay for the technician's call out fee as well as the repairs to the alarm system and the beam. How do you pay for repairs if it's their fault that there was an attempted break in to start with? This is not the 1st time there was a burglary at my house with the alarm on. The 1st time I was told of how old my alarm system was and that I needed to put in a new alarm system which doesn't have a delay response time. I've put a state of the alarm system and still there was an attempted break in. And for Adt to take accountability, I'm told to pay for the repairs which by the way were caused by them for failing to dispatch their patrol unit when the alarm system ran for the 2nd time. One is starting to wonder if these burglaries are somehow not linked to Adt guys. To whoever is planning to take Adt, I say think twice before you do so. Rather go with TSS or National because after this kind of service, that's where I plan to go to. I'm sure those will take responsibility for their action and wouldn't expect one to pay for repairs due to break in. What's worse is that even after the attempted break in, Adt didn't even bother to send their patrol unit to ensure that we were safe. Don't be fooled by their slogan. There's nothing safe about Adt!