Poor Service

Over past week,my alarm went off (false alarm) & it to ADT control room an hour & half to call me to check if everything was Ok(unacceptable?).3 - 4 days after,again my alarm went off whilst there was no one home but since I had the app on my phone,got notification thereo****ain,there was no contact from ADT on this 2nd incident.I called them to give highlight my concern and control room agent said they did not get any notification of any alarm at my residence and he said he will escalate the matter to their technical dept who will contact me to check why alarm notification nt received at control room.2 days after the fact,no contact was made and I then sent a complaint email.A day after,they called me and my phone only rang twice and they dropped me before I even had time to answer call.I expected to receive a follow up call but none came through.I then send another email that to date yet to be responded to.My customer number is LES 216 & I even quoted the ref number which was given to me when I raised my concern with their control room. Regards, Thabang Lesese ***