Poor service

I have been contacting ADT security from last week Monday till today no assistance from them. Ronel called us from ADT offered us 50%off on the money owed to them promised account will be reinstated. We paid it, now she doesn't answer our calls doesn't answer emails. When you call them you speak to different people promising they have escalated your matter, I spoke to Tatum, and Vukile as well. Yesterday I spoke to someone new Fikile, I am tired of calling them. They must tell me what is happening with our account or maybe take our business somewhere else