POOR SERVICE BY VAAL ADT

WORST SERVICE EVER !!! I AM FED UP !! YESTERDAY I GOT A CALL FROM RESPONSE TEAM THAT MY ALARM WENT OFF. AFTER 2 HOURS I CALLED THEM TO GET FEEDBACK, I WAS PUT ON HOLD FOR 3 MINUTES AND THE PERSON I TALKED TO HUNG UP THE PHONE. I CALLED BACK AGAIN AND I WAS TOLD THAT THEY WILL PHONE BACK, I HAVENT RECEIVED ANY CALL FROM THEM EVEN NOW. AFTER 4 HOURS THEY SENT STALLION SECURITY (I'm just puzzled , i never signed any contract with Stallion )AND ALSO STALLION DIDNT EVEN CHECK THE HOUSE THEY WENT BACK. MY QUERY IS WHAT IF IT WAS SOMETHING SERIOUS ? MEANING THEY WILL RESPOND AFTER WE HAVE DIED? WHATS THE USE OF HAVING AN ALARM SYSTEM. ITS NOT THE FIRST TIME , MAYBE THIS IS THE THIRD TIME. FORTUNATELY THERE'S SOMEONE LEAVING AT THE BACK , WHOM NOW ACTS AS ADT, WHO GOES AND CHECK. IS THIS THE KIND OF SERVICE YOU PROMISED ME? AND I HAVE BEEN SCREAMING ABOUT THE ADT SIGNAGE (BOARD). WHEN AM I GETTING THAT TOO? I AM JUST FED UP. YOU GUYS ARE NOT SERIOUS REALLY