LM
Lisbeth M
1 reviews | Active since Jan 2014
14 Sept 2019, 17:42
Poor service and Wrong debited amount
I have app**** for alarm at adt and they took their time to come and install it after making several complaints. Now they have installed malfunctioning alarm and they promised to send technicians to fix it.Nobody came to fix the alarm.
On top of that they have deducted 200 rand more on my quotation. The consultant indicated that the deduction will be made based on the installation and the rectified quote.
I am very unhappy. I paid 200 more than what I was supposed to pay.
Helpful (0)
Replies (2)0
Replies (2)
Adt Security's replyOfficial
16 Sept 2019, 14:20Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply16 Sept 2019, 14:20
Official
Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
LM
Lisbeth M's updateReviewer Update
17 Sept 2019, 11:28Your manager called me around 11am and said why did I write my complaint to hello Peter.
I guess this is how your managers operate in addressing clients complaints
I guess this is how your managers operate in addressing clients complaints
LM
Lisbeth M's update17 Sept 2019, 11:28
Reviewer Update
Your manager called me around 11am and said why did I write my complaint to hello Peter.
I guess this is how your managers operate in addressing clients complaints
I guess this is how your managers operate in addressing clients complaints