Poor service and response time

********s are getting smarter and efficient and Fidelity ADT service and response is getting poorer and slower! No matter how many times you complain, it just falls on deaf ears. Quick to send increase letters but not quick to respond to a service that they are being paid for. Alarm activation went off on 25 June 2023 at 16:08, I was only contacted at 16:18 by the call centre agent, none of the emergency contacts were contacted either. Call center agent who called me, you could just tell from her tone that she couldn't give a damn about the concerns I raised. In this economy, surely Fidelity Adt cannot afford to lose customers on a key matter that they should have mastered with years of experience, simple response time. Its such a shame that you will be losing a customer who has 2 accounts, what a shame. So much for "Always there for you"