Poor service and putting my family at risk

On Friday the 19th of June 2015 at 19.04, the panic button was pressed due to a loud sound that was heard outside my home. ADT arrived at my home at 19.45, almost an hour after the panic was activated. What is the point of a panic button in the event of emergency??? Following the delayed response time, on Saturday afternoon I noticed that my pedestrian gate specifically designed for ADT was not locked correctly by the reaction officer. Putting the life of my family in danger. This complaint was logged telephonically with ADT on Saturday and until today, Monday night I have had no resolution,,but constant calls from various employees asked me to reiterate the complaint. Further to this when I requested the details of the senior manager the employee did not provide this and cut the call. Service is really shocking considering this is the company supposedly protecting our lives at a premium. DISGUSTINGLY DISAPPOINTED!!!!!