Poor service and communication

Item: Adt Security
Rating: 1
Author: Thandiwe N

Cancelled my services the device had not been work for months whilst I was being charged radio fees annually and paying monthly without fail yet today they’ve handed over my account to lawyers 🤷🏼♀️

Helpful (0)

Replies (3)

Adt Security's replyOfficial

18 May 2023, 09:53

Dear Thandiwe N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply18 May 2023, 09:53

Official

Dear Thandiwe N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Thandiwe N's updateReviewer Update

03 Oct 2023, 11:40

It’s been over 4months and there’s still no communication from your department.

Thandiwe N's update03 Oct 2023, 11:40

Reviewer Update

It’s been over 4months and there’s still no communication from your department.

Adt Security's replyOfficial

03 Oct 2023, 14:59

Dear Thandiwe N

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply03 Oct 2023, 14:59

Official

Dear Thandiwe N

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt