Poor service

On Thursday 20/01/2022 I got a call at 06:15 from the control room saying that my home alarm was activated I informed them that I was at work they must dispatch a vehicle to check. I left work to go home and I got home 20 minutes before a vehicle got to my property. Took them 40 minutes to respond, I have logged 2 complaints and have yet to get any response from Adt. I use their services as a security service for protection for me and my family and 40 minutes response time is shocking.