Poor Service

Poor Service by ADT Security<br> RE: REQUEST FOR A REFUND - On 16 February 2015 a sales consultant, Larry Bullock, attended at our house to assess what product had to be installed in our garage. He recommended the Visonic Tower and advised that he would send me a quote. On 19 February 2015 Larry provided me with a quote for R2320,54, to have the Visonic Tower installed. I paid the R2320,54 via EFT on 13 March 2015 and e-mailed the proof of payment to him on the same day. On 20 March 2015 a technician came to our house to install the product, however he advised that the Visonic Tower was not the appropriate product and that a different product, x1 3D Quad PJR, be installed. He advised that I would be refunded the difference as the product that he installed amounted to only R820,61. I agreed on condition that I be refunded the difference of R1499,93, however, to date I have not received the refund or further feedback regarding what process needs to be followed to get the refund. I explained to Larry in an e-mail dated 31 March 2015 that the quote for the Visonic Tower had to be cancelled and that I had to be refunded R1499,93. This was also clearly indicated on the invoice.