Poor Service

The erea Manager of ADT, Albert contacted me wrt my complaint on Friday 10 April 2015. His solution to my problem was that they cannot provide with the service we agreed upon and can only provide me with monitoring. I forward an email to Albert (ticket no: ED86A2A55E318) on Sunday 12 April 2015 explaining to him that ADT is breaching contact due to the fact that they cannot provide the services agreed upon. I aked him on Friaday and in the email that ADT must forward me a letter whereby they cancel my contract and the debit order. On Tuesday 14 April 2014 I phoned Reney ADT Port Elizabeth and explained to her the same situation and demanded that the letter should reach me by the end of the day. I informed Reney that by Friday ADT must remove their radio equipment as I found a service provider that can prvide me the required service. Reney did not respond a I will take out ADT equipment by Friday. This is not the first time I had to wait for feedback from ADT.