poor service

ADT has no customer service at all, the company' customer is non-resistance; there is no way they are effective against crime. Their systems are so broken down it's almost funny. Each division does not talk to the others. Staff within or across divisions give different explanations. When the call centre does not know what to suggest, they simply put you on hold hoping you will drop the call (then eventually drop it for you). Escalating to management does not help. Nor does escalating to managers of managers. They sell the illusion of security via their brand name but my guess is they have zero ability to actually do anything about the service.