Poor service

<p>I have installed the home automation alarm system in my house and since it was installed, I have never been happy about the system.. On Saturday the 1st of September I had 3 intrusion alarms and I contacted ADT since I did not get any response from them regarding the alarm activation. I was told that no signal was received from their side and that they will log a call for a technician to have a look at the Alarm. Sunday the same thing happened with 5 intrusion and them not getting a signal. I called again and the agent suggested that we test and verify if indeed the signal is not being received.. It was established that there is a problem, and the agent said she will log a call with the technical department.. I then called on Tuesday to follow up, my call was put on hold for about 15minutes and hanged up.. The agent did not call me back since then and to date I haven't received any call from ADT.. I'm very frustrated with ADT cause every weekend when I'm not home since 3 months ago I get alarm intrusions and they are able to see them on their system.. I spoke to the agent on Sunday, pleading with them to treat this matter as urgent cause clearly someone is watching my moves with the number of intrusions I receive on a monthly basis...<br />I'm very disappointed