Poor service

<p>So I've been using adt for almost 2 and a half years, last year I moved to a new house and continued to use them, last week I had an attempted break in and activated my alarm and it took adt 35 minutes to get to my house. I have spoken to management and they advised me that they would give me better service going forward, I then requested that they do patrols and they said it's part of there service to do that and I should of been receiving patrol slips in my letter box. I have not received 1 slip all year so the manager apologies and said he will make sure it happens on a daily basis going forward well today has been 6 days latter and still not 1 patrol slip. Adt will take the money every month on time but they not so big on delivering a service that is being paid for. SHOCKING </p>