Poor service

<p>At 10h52 this morning, ADT called to tell me that my alarm had gone off.</p> <p> </p> <p>My arrangement with ADT for years has been that they should not call when the alarm is activated, but only if they find that there is a problem at my house. I don't need to sit at work worrying about whether or not my house has been broken into. That's why I pay ADT.</p> <p> </p> <p>On previous occasions ADT response officers have refused to enter my garden to check properly, despite the fact that one of ADT's selling points when they signed me up was the fact that I have an ADT padlock and their response officers can access my premises to check things properly.</p> <p> </p> <p>I had this discussion with ADT a few months ago - not for the first time - asking them to please stick to the agreed arrangement, not to call me unless there's a problem, and to have their response officers enter my premises to check properly on the odd occasion when my alarm does go off.</p> <p> </p> <p>I told the ADT operative this morning that she should now call me back to confirm whether there is a problem or whether everything has been checked and found to be ok, so that I can stop worrying.</p> <p> </p> <p>More than 25 minutes have now passed since the phone call, but I have still not heard back from ADT.</p> <p> </p> <p>Can anyone at ADT resolve these ongoing problems and start providing a decent level of service, as agreed initially when ADT signed me up as a customer?</p> <p> </p>