nM
noluvo M
1 reviews | Active since Mar 2013
23 Jul 2019, 10:18
Poor Service
My mom called you guys yesterday reporting that her alarm is not working and she was promised that technicians will come today . She called you guys 3 times already this morning you all sending her from pillar to post and she now does not have airtime anymore. Your service is poor people every time she calls she need to start her story from the beginning what is your system for ? dont you have records of all your calls? Make sure you call her now and you send your technicians now because she is leaving at 1pm
Helpful (0)
Replies (4)0
Replies (4)
Adt Security's replyOfficial
23 Jul 2019, 11:12Dear Noluvo
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply23 Jul 2019, 11:12
Official
Dear Noluvo
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
nM
noluvo M's updateReviewer Update
23 Jul 2019, 11:15noted thank you
nM
noluvo M's update23 Jul 2019, 11:15
Reviewer Update
noted thank you
Adt Security's replyOfficial
23 Jul 2019, 11:43Dear Noluvo
I called Zukiswa to advise her that I have escalated her complaint to the Technical section to call her to arrange a technical booking for when she is available. I will follow up with them until the booking has been arranged.
Kind Regards
Fidelity-Adt
I called Zukiswa to advise her that I have escalated her complaint to the Technical section to call her to arrange a technical booking for when she is available. I will follow up with them until the booking has been arranged.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply23 Jul 2019, 11:43
Official
Dear Noluvo
I called Zukiswa to advise her that I have escalated her complaint to the Technical section to call her to arrange a technical booking for when she is available. I will follow up with them until the booking has been arranged.
Kind Regards
Fidelity-Adt
I called Zukiswa to advise her that I have escalated her complaint to the Technical section to call her to arrange a technical booking for when she is available. I will follow up with them until the booking has been arranged.
Kind Regards
Fidelity-Adt
Best regards,
nM
noluvo M's updateReviewer Update
23 Jul 2019, 11:45thank you much appreciated
nM
noluvo M's update23 Jul 2019, 11:45
Reviewer Update
thank you much appreciated