Poor service

I signed a new contract and all paperwork was sent to the sales person Goodness 11 July 2019. Since then I had to do all the following up. Eventually got a response that call was logged for the 15 August 2019. Since then I have had technicians coming out to my premises to try connect my alarm to the app. I had to do all the follow emails to Ashley Jurakan or else he would not even contact me. It was eventually decided by myself to connect my alarm the old way and not to use the app as it was a security risk to my family as it armed and disarmed itself. The information I was getting back from Ashley was this could be due to my signal which I have no signal problems and the technician was aware of this and on many occasions showed the technician that the problem with the app was it could not connect to adt server. When I eventually got a technician back to my premises after me following up again with Ashley the alarm was the moved back with the old radio. I the was not getting open and close signals and I advised Ashley who said it will be done before close of day 22 October 2019. O. The 23rd October 2019 I contacted the support centre to test the alarm and he advised that they were getting no signals from my alarm. I then send Ashley an email and after a while started getting messages. I the contacted the support centre to test and they could suddenly receive my signals which I the requested for the previous call to be listened to and advise why they were not receiving signals. The ref provided was ***5 & ***9. Ashley then responds to my email with the attachment showing I am getting signals. Up to know my zones are still not loaded as they were originally loaded and also twice I provided copies to the technicians to load. As a customer I feel since July to October (3 months) the service I have experienced with ADT is disgusting and they surely don't care about their customers and families security.