Poor service

I am loyal client to ADT but their service its so POOR. on the 27th Nov sms was send to me about testing of alarm I tried to call them but its a call centre it took hundred years to be attended,then i told myself that everything its okey,then again on the 4th of Dec I have received same message but problem is that i could nt call them because i not around ,today at 20h00 i tried to press panic button to check if they will respond,but they didnt ,which means its not working,what **** me off is that its suppose to show in their system if signal its not on their side. en they have been noticed that i haven't call them but they didn't do any means to contact me to check if everything is okey ,I am paying this people everything suppose to contact me if they have notice that my alarm need test or if they dont get any signal. But their means of communicating its SMS you cant rely on sms because the person might not receive it. Even car tracker will contact their client if there is no signal.but ADT, they are expecting their client to call them whereas increament is every year