Poor Service

Item: Adt Security
Rating: 1
Author: poowveshnee P

I logged a complaint on Hello Peter on the 20th June 2020 and I am still waiting for someone to call me , a lady call a week after the complaint was logged but after her intro the call cut and she never called back . Looks like you guys are loosing the plot for customer service or you just dont care

Helpful (0)

Replies (3)

Adt Security's replyOfficial

11 Jul 2023, 10:38

Dear Poowveshnee P

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply11 Jul 2023, 10:38

Official

Dear Poowveshnee P

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

poowveshnee P's updateReviewer Update

13 Sept 2023, 08:21

Thank you, ADT a gentleman did contact my husband, and everything has been resolved.

poowveshnee P's update13 Sept 2023, 08:21

Reviewer Update

Thank you, ADT a gentleman did contact my husband, and everything has been resolved.

Adt Security's replyOfficial

13 Sept 2023, 14:57

Dear Poowveshnee P

Thank you for the feedback. We will close the complaint on our side.

Kind Regards
Fidelity-Adt

Adt Security's reply13 Sept 2023, 14:57

Official

Dear Poowveshnee P

Thank you for the feedback. We will close the complaint on our side.

Kind Regards
Fidelity-Adt