TM
Thabo M

1 reviews | Active since May 2014

15 Feb 2015, 20:01

Poor Service

Saturday, 6 Jan I had alarm activation and got home before the response officer. By this time there was already a burglary at my place. After this I had requested visible patrolling and don't have the confidence that this is happening (I've never seen ADT patrol car in the area regardless of number of advert boards in the homes in the area. I assumed because of boards they have many clients in the area). <br> <br> Today I had alarm activation but the officer got here just after 20 minutes of alarm activation. I think this is long time making me doubt the level of service rendered and urgency. <br> <br> I am forced to physically guard my property compelling me to get someone at home during the day when I'm at work. TOTALLY NOT IMPRESSED

0
Replies (1)
Adt Security
Adt Security's reply16 Feb 2015, 10:09
Official
Hello thabomolaba,

We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.

Kind regards
Customer services

Best regards,