Poor response times and lack of feedback

On 30 Dec 2016 at 15h26 I received a call my alarm went off at my house. I arrived 15h38 at home and ADT responded only 15h56. It took them 30 minutes to respond. I contacted the call centre wanting an explanation but up to today nothing. After calling 3 times wanting to speak to a senior I was put on hold and no feedback. <br> <br> This is utterly poor service yet I am paying monthly for a response of 8 minutes minimum if my alarm goes off. What makes it worse is no one is taking my concern serious. If my house was broken into what would ADT say...Sorry for us being slow and not delivering service as promised via a contract. <br> <br> I want a detailed explanation as this is not the first time it happened. Previously someone entered my garage and ADT took 35 minutes before the arrived. The alarm was activated and my wife panicked when the call centre called yet the response is slow.