Poor response, even worse feedback

After my home alarm activated this morning it took ADT 40 mins to respond by which time family were able to get home first and investigate. This is not the first time that this happened and.<br> <br> Further more after the poor response was reported to their call centre, we were promised to receive feedback on what actually transpired but as usual no feedback, not even an acknowledgement!<br> <br> This is unacceptable service, and quite frankly they just don't seem to give a damn!<br> <br>