Poor measn of communicating

M a Fidelity client for more than 12 yrs ,m so disappointed they just care about money .my alarm system is not working its almost 2 months now, they don't even bother to phone me as their loyalty customer. You can't send message to yr customer. I hv never received any phone call from them to check wht maybe the problem. All they care about is Increasing my installment. I hv been paying for non service rendered.

Their means of communication its a big no ,as soon as I received people who will consider me as their loyalty customer I wll will change their service .