Poor customer service, ridiculous response times.

On the 23rd September 2025 there was an alarm trigger at my premises,ADT called me and I confirmed that I was at work.I immediately left with and drove home,I got there before them, fortunately it was false alarm.They responded 2 hours later.

On the 5th of October 2025 around 01:19 the alarm triggered,I was away.Likewise,they called me.I told them that I am not home.Again,their personnel got to the premises 2 hours later, unfortunately this time it was a real break in.I have complained to the company expressing dissatisfaction with their services and I want them to reimburse me for my ****** goods.I have spoken to multiple people who claim to be members of management but they are all giving me a middle finger.What concerns me is that the alarm triggered and restored immediately.I also have a footage of their security van making its way to my premises but made an immediate an U-turn 4 houses away,I have every right to believe that these people are involved.When I raised this they told me that those guys are outsourced so they do not have control over them,strange.What a joke.

ADT,please pay for my ****** goods.